Return Policy for Digital Products

At OBDTotal, we are committed to providing our customers with high-quality digital products. We understand that sometimes issues may arise, and we want to ensure that your experience with us is as smooth as possible. Please take a moment to review our return policy for digital products

Eligibility for a Refund

You may be eligible for a refund if you meet any of the following criteria:

  1. Defective Digital Product: If the digital product you purchased is defective or does not function as described, you are entitled to a full refund. Please ensure that you have attempted to use the product according to the provided instructions before requesting a refund.
  2. Broken Download Link: If you encounter a broken or non-functional download link after purchasing a digital product, please contact our customer support team within 30 days of your purchase. We will promptly provide you with a working download link or issue a refund if necessary.
  3. Failed Remote Installation: In the event that our support team is unable to successfully assist you with the remote installation of your purchased digital product, and the product remains unusable, you may request a refund.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team by customer.service@obdtotal.com. Include your order details and a clear description of the issue you are facing.
  2. Provide Evidence: Depending on the nature of your request, you may be required to provide evidence such as screenshots, error messages, or any other information that helps us understand the issue.
  3. Evaluation: Our customer support team will review your request and the provided evidence. We may contact you for additional information if necessary.
  4. Refund or Resolution: If your request meets the eligibility criteria outlined above, we will process your refund within 3 business days or provide a suitable resolution to address the issue.

Exceptions

Please note that our refund policy does not cover the following scenarios:

  • Change of mind or dissatisfaction with the product.
  • Violation of our terms of service or licensing agreements.
  • Refund requests made beyond the specified timeframe.

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