Return Policy for Digital Products
At OBDTotal, we are committed to providing our customers with high-quality digital products. We understand that sometimes issues may arise, and we want to ensure that your experience with us is as smooth as possible. Please take a moment to review our return policy for digital products
Eligibility for a Refund
You may be eligible for a refund if you meet any of the following criteria:
- Defective Digital Product: If the digital product you purchased is defective or does not function as described, you are entitled to a full refund. Please ensure that you have attempted to use the product according to the provided instructions before requesting a refund.
- Broken Download Link: If you encounter a broken or non-functional download link after purchasing a digital product, please contact our customer support team within 30 days of your purchase. We will promptly provide you with a working download link or issue a refund if necessary.
- Failed Remote Installation: In the event that our support team is unable to successfully assist you with the remote installation of your purchased digital product, and the product remains unusable, you may request a refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team by customer.service@obdtotal.com. Include your order details and a clear description of the issue you are facing.
- Provide Evidence: Depending on the nature of your request, you may be required to provide evidence such as screenshots, error messages, or any other information that helps us understand the issue.
- Evaluation: Our customer support team will review your request and the provided evidence. We may contact you for additional information if necessary.
- Refund or Resolution: If your request meets the eligibility criteria outlined above, we will process your refund within 3 business days or provide a suitable resolution to address the issue.
Exceptions
Please note that our refund policy does not cover the following scenarios:
- Change of mind or dissatisfaction with the product.
- Violation of our terms of service or licensing agreements.
- Refund requests made beyond the specified timeframe.
