Terms & Conditions
Terms and Conditions
Welcome to OBDTotal. These Terms and Conditions govern your use of our website, products, digital downloads, remote installation services, vehicle diagnostic services, programming services, and technical support.
By accessing our website or placing an order, you agree to these Terms and Conditions.
About OBDTotal
OBDTotal is an online service-based e-commerce business providing automotive software solutions, digital products, remote automotive software installation, vehicle diagnostic assistance, programming services, ECU-related services, repair information, wiring diagrams, calibration data, and technical support.
Our services are intended for automotive professionals, workshops, technicians, vehicle owners, and users with suitable technical knowledge.
Digital Products and Delivery
Most products sold by OBDTotal are delivered digitally. Delivery may include downloadable files, external download links, software packages, documentation, manuals, installation files, activation instructions, or remote setup instructions.
After payment confirmation, the customer will receive access to the purchased product or service instructions. The customer is responsible for providing a valid email address and ensuring they can receive emails from OBDTotal.
Digital products, download links, files, documentation, and access instructions must not be shared, resold, redistributed, copied, uploaded publicly, or transferred to third parties without written permission from OBDTotal.
Remote Installation and Technical Support
Some products may include or require remote installation, activation, configuration, or technical assistance. Remote support may be provided using remote access software such as UltraViewer, AnyDesk, TeamViewer, or similar tools.
The customer is responsible for keeping the computer powered on, connected to the internet, and available during the remote session. The customer must also provide accurate access details and cooperate with our support team.
Remote installation may require Windows environment preparation, software configuration, driver installation, diagnostic interface setup, firewall or antivirus adjustments, activation steps, patching, or compatibility testing.
OBDTotal is not responsible for delays or failed installation caused by unsupported operating systems, incompatible hardware, damaged Windows installations, missing drivers, unstable internet connection, third-party antivirus interference, customer interruption, or refusal to follow support instructions.
Customer Responsibilities
Before purchasing, the customer must carefully review the product description, compatibility notes, system requirements, supported devices, vehicle coverage, language details, and any limitations mentioned on the product page.
The customer is responsible for ensuring that their computer, diagnostic interface, operating system, internet connection, storage space, and technical environment are suitable for the purchased product or service.
The customer agrees to provide accurate order information, cooperate with our support team, and provide screenshots, error messages, system details, or other evidence when needed for troubleshooting.
Payments
All prices are displayed on the website or checkout page. Payment must be completed before digital delivery or remote service begins.
Payments may be processed by third-party payment providers. OBDTotal does not store full credit card details or sensitive payment information directly on its website.
The customer agrees not to file false disputes, chargebacks, or payment claims after receiving access to digital products, download links, remote installation services, or technical support.
Refund Policy
Refunds are handled according to our Return Policy for Digital Products.
A refund may be considered if the purchased digital product is defective, does not function as described, the download link is broken, or our support team is unable to successfully assist with remote installation and the product remains unusable.
Refund requests may require evidence such as screenshots, error messages, order details, or other information needed to understand the issue.
Refunds are not provided for change of mind, dissatisfaction after successful delivery, violation of our terms, licensing abuse, or refund requests made outside the applicable timeframe.
Privacy Policy
Our Privacy Policy explains how we collect, use, protect, and process customer information, including name, company details, email address, billing information, optional telephone number, order details, cookies, and account information.
OBDTotal does not sell or rent customer information. Payment information is processed by third-party payment providers and is not stored directly by OBDTotal.
License and Usage Restrictions
Products purchased from OBDTotal are provided for personal, workshop, professional, or internal business use only, depending on the product description.
Customers may not resell, redistribute, copy, share, upload, leak, reverse engineer, modify, commercially exploit, or transfer purchased digital products, software packages, manuals, documentation, download links, or access instructions without written permission from OBDTotal.
Any unauthorized sharing, resale, abuse, or misuse of digital products may result in cancellation of support, account restriction, refusal of future orders, and possible legal action.
Intellectual Property Disclaimer
OBDTotal is an independent provider of automotive digital products, technical information, remote installation services, and support services.
All trademarks, brand names, vehicle names, software names, logos, manufacturer names, and product names belong to their respective owners. They are used only for identification, compatibility, and informational purposes.
OBDTotal is not affiliated with, endorsed by, sponsored by, or officially connected to any vehicle manufacturer, diagnostic tool manufacturer, or software brand unless clearly stated otherwise.
Technical Use and Responsibility
Automotive diagnostic software, ECU-related services, calibration data, wiring diagrams, repair manuals, programming files, and technical information must be used responsibly and only by qualified users or under qualified supervision.
The customer is responsible for complying with local laws, workshop procedures, vehicle safety requirements, manufacturer guidelines, and emissions regulations when using any product or service purchased from OBDTotal.
OBDTotal is not responsible for vehicle damage, incorrect programming, failed coding, data loss, ECU failure, diagnostic errors, misuse of files, or improper technical procedures performed by the customer or third parties.
Account and Order Access
Customers may create an account to manage orders, downloads, and support requests. The customer is responsible for keeping account login details secure.
OBDTotal may suspend or restrict account access if suspicious activity, payment abuse, unauthorized sharing, chargeback abuse, or violation of these Terms and Conditions is detected.
Support Communication
Customer support may be provided by email, website contact form, remote session, or other communication channels shown on the website.
Support response times may vary depending on workload, time zone, product complexity, customer availability, and technical requirements.
Support does not include unlimited training, unrelated computer repair, unrelated software troubleshooting, unsupported hardware configuration, or assistance outside the scope of the purchased product or service.
Limitation of Liability
To the maximum extent permitted by law, OBDTotal shall not be liable for indirect, incidental, consequential, or special damages, including loss of profit, business interruption, vehicle downtime, data loss, failed repairs, workshop delays, or third-party claims.
OBDTotal’s total liability for any claim related to a purchase shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.
Order Refusal and Service Termination
OBDTotal reserves the right to refuse, cancel, or terminate any order or service where fraud, abuse, suspicious activity, unsupported use, illegal use, payment risk, chargeback abuse, or violation of these Terms and Conditions is suspected.
If an order is cancelled before delivery or service begins, a refund may be issued where applicable.
Changes to These Terms
OBDTotal may update these Terms and Conditions from time to time. Any updates will be posted on this page. Continued use of the website or purchase of products after changes are posted means you accept the updated Terms and Conditions.
